Frequently Asked Questions
1. DO YOU SHIP INTERNATIONALLY?
Yes, we ship to most countries via FedEx the shipping charge is $25
2. DO YOU SELL SEPERATES?
Yes, but our site is not set up for it yet so you can to call 1-800-913-8133
3. Do you accept returns?
No. We do not accept returns unless the merchandise is defective. However, you can exchange an item if it does not fit properly. (Please see our Exchange Policy for a more detailed description of our exchange policy and procedures and/or email us at: exchanges@mayaswimwear.com ).
4. How long does it take to ship my order?
Orders received before 4PM EST will be shipped the same day, our standard method is FedEx 2-day unless you designate overnite which obviously is more expensive. If you have any special urgency call us 1-800-913-8133 we'll take care of you and get it there tomorrow.
5. How can I get on your e-mailing list so I am notified when you have special web sales?
Please email us your contact info and size to: ilovemaya@mayaswimwear.com
SECURITY STATEMENT
Maya Swimwear LLC uses Secure Socket Layer (SSL) encryption to scramble credit card numbers and safeguard customer transactions. We also have taken the following types of security measures: use of technologies and policies such as limited access data-centers, firewall technology, secure socket layer certificate authentication and strict limitations on administrative access to our systems. In addition, it is our policy not to send your credit card number via e-mail.We designed mayaswimwear.com and buymaya.com to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 3.0 versions or higher of Netscape Navigator and versions 3.02 or higher of Internet Explorer.
While we implement the above security measures on this site, you should be aware that 100% security is not always possible. (For more information, please see our Privacy Statement for a more detailed description of our privacy policy and procedures designed to protect the identity and personal information of all our customers).
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